Monday, February 02, 2009

I hate Comcast...

So, while I watching House tonight I decided to get online for a few minutes. Just to check e-mail, etc. (And do my daily post for a SparkPeople challenge...). My Internet connection was beyond slow. The only thing I managed to pull up was my Gmail account, and that took 10 minutes. So, after House went off, I called Comcast instead of watching The Closer. I talked to a lady and she decided the problem was my router and transferred me to Linksys. By the time I got someone on the phone there (don't get me started on people that can't speak English well and treat me like I know nothing about computers...), I have NO Internet connection. 25 minutes later, she tells me to call Comcast back. Then to call her when I have an Internet connection again.

The hubby decides to call Comcast this time. He thinks the lady there might have been insulted when he accused her of trying to push my call off on someone else. They couldn't get it working either. So, after 1 hour 45 minutes on the phone, we have an appointment for Wednesday morning. Great. No internet at home until Wednesday. I can't believe I have to wait that long to watch The Closer... LOL I'm more upset about the fact that we don't have any Internet AT ALL, but have TV. Really weird. I wish there were more good shows on TV these days...

5 comments:

Twisted Cinderella said...

oh that really sucks!

JODI said...

i've had my own issues with comcast and can honestly say, they suck! they have THE worst customer service and lie constantly... i hope you have better luck that i did, and i can sympathize since i know what it's like to not have internet (and cable and phone!)...

ArleneWKW said...

I can absolutely relate to the frustration you've experienced while trying to deal with an already frustrating situation with the "help" of a person who's English is limited at best or who has such a heavy accent that you have to struggle to make sense of what he or she is saying. I hope the problem gets solved on Wednesday.

ComcastCares1 said...

I apologize for the trouble.

I work for Comcast. If you are willing to provide the phone number on the account, I will make sure that the problem is corrected.

Best Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

Cory said...

Big thanks to Mark for the offer to take care of my problem!!! It has actually corrected itself since then.

 

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