Tech Support

I've worked in tech support for a few years now. You would think that since I do it for a university I wouldn't hear so many of the stupid things. But today's just got to me.

Student calls in because he can't get his temporary password changed. He can't make up a new one.

"Sir, the current password will be the temporary one we gave you. Your new password has to be at least 8 characters long, must have at least one number, and cannot be based on a dictionary word."

"All the words I know are dictionary words."

Ok, I had trouble formulating a response to that one. I finally told him to use all numbers. That worked out just fine for him. That one has just twisted me for a loop. I thought I would share it. At least the kid's password is changed now and hopefully he won't call me back!