Thursday, May 03, 2007

Tech Support

I've worked in tech support for a few years now. You would think that since I do it for a university I wouldn't hear so many of the stupid things. But today's just got to me.

Student calls in because he can't get his temporary password changed. He can't make up a new one.

"Sir, the current password will be the temporary one we gave you. Your new password has to be at least 8 characters long, must have at least one number, and cannot be based on a dictionary word."

"All the words I know are dictionary words."

Ok, I had trouble formulating a response to that one. I finally told him to use all numbers. That worked out just fine for him. That one has just twisted me for a loop. I thought I would share it. At least the kid's password is changed now and hopefully he won't call me back!


JOY said...

It takes all kinds of people to make this world the place that it is!

Glad you managed to get this guy sorted! You have more patients that I have.

What an interesting job you have!


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